Customer Service Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Service Representative (eCommerce): Managing inbound and outbound customer interactions across multiple DTC brands with an accent on retention, upselling, and resolving order-related inquiries. Focus on maintaining high CSAT and resolution rates while utilizing platforms like Freshdesk and Shopify to deliver seamless customer experiences.
Location: Must be based in the Philippines. Schedule: Tuesday-Saturday, 4AM-12NN PH time, with potential shifts to GY hours.
Salary: $600–$700/month
Company
Group is a fast-growing eCommerce investment and operating company that scales digital consumer brands through data-driven performance marketing and operational excellence.
What you will do
- Respond to customer inquiries via email and live chat using Freshdesk.
- Conduct outbound calls to save accounts, offer solutions, and drive retention.
- Upsell and cross-sell products based on customer needs and purchase history.
- Handle order updates, returns, exchanges, and refunds.
- Maintain accurate interaction records and suggest process improvements.
- Meet performance targets for response time, resolution rate, and CSAT.
Requirements
- Minimum 2 years of customer service experience, preferably in a call center or outbound calling role.
- Familiarity with Shopify, Freshdesk, or similar platforms.
- Excellent spoken and written English with a professional, neutral accent.
- Typing speed of at least 40 WPM with high accuracy.
- Must be available to work Tuesday–Saturday, 4 AM–12 NN PHT.
- Experience with 3PL or fulfillment partners is highly preferred.
Culture & Benefits
- Fully remote role with performance-based incentives.
- Opportunity for promotion or transition to full-time employment based on performance.
- Exposure to fast-growing DTC brands and professional eCommerce operations.
Hiring process
- Submit resume highlighting relevant experience.
- Complete the mandatory online assessment.
- Initial interview with HR and final interview with the hiring manager.
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