Customer Support Contractor (Healthtech)

TL;DR

Customer Support Contractor (Healthtech): Managing e-commerce store operations and first-line customer support for the US expansion of a hybrid healthcare platform with an accent on store accuracy and triage efficiency. Focus on resolving operational hiccups, coordinating across time zones, and streamlining support workflows.

Location: Must be based in Mexico with availability during Eastern or Central US business hours

Company

hirify.global empowers nurses and doctors to run thriving, compliant, and modern healthcare practices through a native iOS App, medical oversight, and human support.

What you will do

• Update pricing, promotions, and product information across the e-commerce platform with high accuracy.
• Manage account activations and client access to ensure seamless ordering for clinicians.
• Triage incoming customer service requests and route them appropriately for fast resolution.
• Communicate proactively with internal stakeholders to align priorities and identify blockers.
• Identify workflow inefficiencies and recommend practical improvements to streamline operations.
• Support promotional campaigns, discount codes, and product launches with flawless execution.

Requirements

• 3–5 years of professional experience in e-commerce operations, retail operations, or professional services.
• Hands-on experience with e-commerce platforms such as Shopify or WooCommerce.
• Must be based in Mexico.
• Availability during Eastern or Central US business hours.
• Strong attention to detail regarding pricing, data accuracy, and process execution.
• Proficiency with spreadsheets and data management (Excel, Google Sheets).

Nice to have

• Experience in health-tech, digital health, or wellness industries.
• Background in process optimization or operational project work.
• Familiarity with Slack, HubSpot, Asana, or similar collaboration tools.

Culture & Benefits

• Opportunity to build the operational backbone during the company's ground-floor US expansion.
• High level of autonomy and real ownership over workflows, fixes, and wins.
• Working with an award-winning company and Deloitte Tech Fast 50 finalist.
• Culture focused on kindness, humility, smart work, and hustle.