Customer Service Associate

TL;DR

Customer Service Associate (Customer Support): Providing timely and professional support to clients across multiple channels with an accent on supply-chain and logistics inquiries. Focus on resolving issues efficiently, maintaining high-quality service standards, and ensuring accurate documentation in a fast-paced, metrics-driven environment.

Location: Must be based in the Philippines. Working hours: 8:00 PM to 5:00 AM Philippine Time, Monday to Friday.

Salary: $550–$700 base + $80 night shift allowance.

Company

A New York-based custom apparel startup that empowers student entrepreneurs by providing working capital, training, and support.

What you will do

• Respond to customer inquiries via email, chat, text, and phone in a professional manner.
• Resolve customer issues accurately while adhering to company policies.
• Maintain detailed and accurate documentation in tickets and internal systems.
• Collaborate with cross-functional teams including Sales, Operations, and Production.
• Meet or exceed defined performance metrics such as QA scores and resolution times.
• Identify recurring issues to contribute to process improvements.

Requirements

• At least 1.5 years of experience in customer support or a similar client-facing role.
• Must be based in the Philippines and available for the night shift (8:00 PM – 5:00 AM PHT).
• Strong written and verbal communication skills with a professional brand voice.
• Ability to work in a fast-paced, metrics-driven environment.
• Proficiency in CRM, ticketing systems, and basic spreadsheet navigation.

Culture & Benefits

• Opportunity to work with a growing, multi-million dollar business.
• 2-month paid Sabbatical for eligible employees.
• Commitment to diversity and equal employment opportunity.
• Supportive environment focused on long-term team contributions.