Account Director

TL;DR

Account Director: Managing strategic customer relationships and driving commercial performance across multiple verticals with an accent on translating client business goals into actionable plans and coordinating cross-functional delivery. Focus on contract renewals, value expansion through product adoption and cross-sell, and using client performance metrics to drive continuous improvement.

Location: Atlanta Account Management

Company

hirify.global builds responsible AI that turns market complexity into measurable profit growth using an AI-powered Market Model.

What you will do

• Act as the day-to-day point of contact for strategic clients, ensuring high satisfaction and engagement.
• Understand client needs and business objectives, then translate them into actionable plans aligned with hirify.global’s product capabilities.
• Identify and drive additional value through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions with internal stakeholders to deliver mutually beneficial outcomes.
• Coordinate with Product, Program, Tech, Support, and Data Science to ensure successful solution delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.

Requirements

• 10–12 years of experience in a client-facing commercial role (customer success, account management, or strategic partnerships).
• Strong relationship management skills and confidence interacting with stakeholders at multiple organizational levels.
• Excellent verbal and written communication, including presenting effectively to senior stakeholders.
• Analytical mindset to derive insights from data and drive strategic conversations.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business, Economics, Aviation Management, or a related field (Master’s degree is a plus).

Nice to have

• Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries.
• Experience working with enterprise clients.

Culture & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package with professional development opportunities.
• Work with cutting-edge AI technology across multiple industries.
• Flexible work options, including remote opportunities.
• Collaborative and inclusive workplace culture.

Hiring process

• Interviews focused on client-facing experience, communication, and commercial/analytical approach.
• Discussions with cross-functional stakeholders to assess collaboration and delivery coordination.