Device Support Specialist

TL;DR

Device Support Specialist: Providing technical assistance and customer support for device-related inquiries with an accent on troubleshooting and clear communication. Focus on managing communication channels, documenting service requests, and ensuring high-quality customer service under the guidance of experienced team members.

Location: Must be based in Arizona, USA

Salary: Starting at $15/hr

Company

hirify.global is a service-oriented company dedicated to making a difference in people's lives through comprehensive support solutions.

What you will do

• Manage inbound and outbound calls, emails, and help desk tickets to provide support.
• Troubleshoot and resolve straightforward technical issues with guidance.
• Accurately document call details, messages, and service requests.
• Educate clients on technology functionality and capabilities.
• Collaborate with team members to investigate and respond to complaints.
• Adhere to service level agreements, quality scores, and phone queue metrics.

Requirements

• High School Diploma required.
• Must be based in Arizona, USA.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical individuals.
• Patience, empathy, and a positive attitude when addressing customer concerns.
• Basic problem-solving and time management skills.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Short-term and long-term disability coverage.
• Tuition reimbursement program.
• Employee discounts on retail, food, and travel.