Customer Support Specialist (Medtech)

TL;DR

Customer Support Specialist (Medtech): Managing service relationships and providing technical support for a patient journey application with an accent on API troubleshooting and cross-functional collaboration. Focus on translating complex technical issues into actionable insights for engineering teams and ensuring a seamless product experience for medical clinics and patients.

Location: Must be based in the United States and have legal authorization to work in the US.

Company

hirify.global is a mission-driven company providing a patient journey application used by millions to improve healthcare experiences.

What you will do

• Provide first-class service including troubleshooting, issue resolution, and bug escalation for users and patients.
• Explain technical concepts and API-related issues to non-technical audiences.
• Support product implementation activities and assist with team projects.
• Act as the voice of the customer by communicating feedback to Product, Video, and Customer Success teams.
• Collaborate with Engineering to translate complex issues into clear, actionable reports.

Requirements

• 3-5 years of experience in a customer-facing technical support role.
• Must be based in the United States with legal authorization to work.
• Proficiency with APIs, including understanding error codes and working with JSON.
• Strong technical aptitude and ability to synthesize API documentation.
• Excellent written and verbal communication skills.
• Availability to work 10 am - 6 pm EST, with flexibility for nights and weekends.

Nice to have

• Familiarity with the fertility or healthcare industries.
• Experience working remotely with distributed teams.
• Familiarity with at least one coding language.
• Experience with Datadog or similar logging tools.

Culture & Benefits

• Competitive compensation and equity.
• Heavily subsidized medical, dental, and vision coverage.
• Open Paid Time Off and generous paid holidays.
• Paid family and medical leave.
• 401(k) retirement savings plan.