Partner Success Manager (Medicaid)

TL;DR

Partner Success Manager (Medicaid): Driving program health and expansion for New York Medicaid partnerships with an accent on clinical insight and operational efficiency. Focus on managing complex implementations, analyzing program metrics, and acting as the primary liaison between internal teams and healthcare partners.

Location: Remote (US). Preference for candidates living in the NY tristate area.

Compensation: $100,000–$110,000/year + company equity.

Company

hirify.global is a fast-growing healthcare services company that partners with health plans to deliver personalized home modifications and environmental supports for older adults and high-needs populations.

What you will do

• Serve as the primary relationship owner for active partnerships, ensuring satisfaction and engagement.
• Translate partner feedback into actionable insights for product, operations, and clinical teams.
• Own partnership performance analytics, tracking key metrics like referral volume and SLA trends.
• Lead end-to-end implementation planning and execution for new partnerships.
• Identify program bottlenecks and drive cross-functional resolution.
• Design and lead partner-facing engagement initiatives based on field data.

Requirements

• Clinical degree or licensure (OT or related healthcare credential) required.
• 3+ years of experience in project management, consulting, or account management within healthcare.
• Strong understanding of healthcare payer operations, specifically Medicaid and value-based care models.
• Demonstrated experience managing complex implementations or program launches.
• Strong analytical skills to interpret performance and program data.
• Excellent communication skills for translating clinical and operational concepts.

Nice to have

• Prior experience with NY Medicaid HCBS programs (e.g., NHTD/TBI, SCN).
• Knowledge of social determinants of health and population health programs.
• Experience in a fast-paced startup or high-growth environment.

Culture & Benefits

• Generous company-funded health, vision, and dental plans with HSA/FSA options.
• 401k plan available immediately upon hire.
• Unlimited PTO and 10 paid holidays.
• Remote-first culture with a $1000 home office stipend.
• Yearly wellness stipend and frequent team off-sites.
• High-trust environment with collaborative team townhalls.