Product Support Specialist

TL;DR

Product Support Specialist (Healthcare/RCM): Supporting the implementation and operations teams by diagnosing product-related issues and managing client onboarding within the E360 RCM platform with an accent on claims data analysis and system integration. Focus on resolving technical tickets, performing vendor portal research, and collaborating with IT staff to ensure system performance and data accuracy.

Location: Must be based in the United States

Company

hirify.global provides specialty revenue cycle management solutions for healthcare organizations, leveraging intelligent automation to improve financial sustainability for hospitals and health systems.

What you will do

• Collaborate with implementation and operations teams to onboard new clients into company systems.
• Diagnose and report product-related issues to internal teams for resolution.
• Perform research and analysis within vendor portals regarding claim submission behavior.
• Maintain department SLAs for ticket response times.
• Assist the product team with testing enhancements and new deployments.
• Support account management staff with client-specific research and data improvements.

Requirements

• Must be based in the United States
• Strong computer proficiency with MS Office (Word, Excel, Outlook).
• Experience with claims and IT systems.
• Proven experience writing business requirements or creating business rule specifications.
• Demonstrated experience coordinating initiatives between business operations and IT staff.
• Excellent analytical, problem-solving, and communication skills.

Culture & Benefits

• Commitment to professional growth and development.
• Family-oriented and flexible work environment.
• Culture centered on cooperation and shared goals.
• Recognized as a top workplace and fast-growing private company.