Referral Support Advocate

TL;DR

Referral Support Advocate (Member Care): Managing concierge referrals and coordinating healthcare appointments for members with an accent on provider quality and service level adherence. Focus on accurate data collection, cross-functional collaboration with clinical teams, and driving continuous improvement in member experience.

Location: Must be based in the United States (Zones A–C only; excluding Zone D markets like SF Bay Area, NYC, and San Jose)

Salary: $20.72 per hour

Company

hirify.global is a healthcare navigation and member care platform dedicated to improving health outcomes and simplifying the healthcare journey for employees.

What you will do

• Manage concierge referrals by identifying and presenting high-quality providers based on member needs.
• Coordinate with scheduling teams to book appointments and support members throughout their healthcare journey.
• Maintain accurate data collection regarding provider availability, insurance contracts, and conditions treated.
• Collaborate with Care, Clinical, Quality, and Records teams to ensure seamless service delivery.
• Balance velocity and quality performance targets while meeting service level agreements.
• Identify opportunities for process improvements to enhance efficiency and customer experience.

Requirements

• Must be based in the United States (Zones A–C).
• Strong verbal and written communication skills for interacting with provider offices and internal teams.
• Proficiency with office software including Google Apps and CRM systems.
• High attention to detail and accuracy in data entry.
• Ability to work in a fast-paced, rapidly changing environment.
• Strong problem-solving skills and ability to troubleshoot basic technical issues.

Culture & Benefits

• Full-time contract position with a structured pay band.
• Collaborative team environment with regular team outings and shadowing opportunities.
• Focus on professional growth, subject matter expertise, and thought leadership.
• Supportive culture that values humor and teamwork.