Senior Customer Success Associate

TL;DR

Senior Customer Success Associate: Managing client communications and business licensing operations with an accent on process coordination, record maintenance, and government agency liaison. Focus on delivering exceptional client experiences, resolving complex licensing issues, and ensuring compliance within a fast-paced environment.

Location: Must be based in Austin, TX (Onsite)

Salary: $40,000 - $67,550 USD

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Serve as the primary point of contact for client inquiries via email and phone.
• Manage shared inboxes and prioritize client communications to ensure timely follow-up.
• Process and coordinate new licensing orders, renewals, and service requests.
• Maintain accurate client records and documentation within internal systems.
• Research federal, state, and local licensing requirements to assist clients with compliance.
• Communicate directly with government agencies regarding application status and filing issues.

Requirements

• Must be able to work onsite in Austin, TX.
• Advanced verbal and written communication skills.
• Proficiency in CRM systems and database maintenance.
• Strong analytical skills for interpreting customer data.
• Ability to work in a fast-paced, detail-oriented environment.
• Experience in business licensing or regulatory compliance is highly preferred.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement savings plan with company contributions.
• FSA/HSA and commuter benefits.
• Paid vacation, sick time, and parental leave.
• Tuition assistance programs for professional development.

Hiring process

• The interview process is conducted in-person to assess individual skills and communication style.
• Candidates are required to participate without the use of AI tools or external prompts.
• Use of AI-generated responses during the recruitment process is grounds for disqualification.