Client Experience Specialist

TL;DR

Client Experience Specialist: Managing clinical testing intake and coordination for cancer diagnostic services with an accent on patient and physician communication. Focus on ensuring seamless case management, accurate data entry in CRM/LIMS, and supporting laboratory operations in a fast-paced, patient-centered environment.

Location: Must be based in or able to commute to Fremont, CA (Hybrid: Onsite on Monday & Tuesday)

Salary: $63,000–$76,000 per year

Company

hirify.global is a cancer genomics company transforming cancer management through highly sensitive assays and proprietary algorithms for personalized testing.

What you will do

• Manage inbound and outbound communication with patients, physician offices, and pathology labs via Salesforce.
• Coordinate tissue sample procurement and mobile phlebotomy appointments.
• Ensure accurate documentation and case resolution for test orders.
• Collaborate with laboratory operations, clinical staff, and billing teams to meet turnaround times.
• Address patient inquiries regarding clinical testing and report status.
• Monitor service-related issues and escalate to management as necessary.

Requirements

• Must be able to work onsite in Fremont, CA on Mondays and Tuesdays.
• 0-3 years of experience in a physician or patient-facing role.
• Strong verbal and written communication skills.
• Exceptional organizational and time management abilities.
• Attention to detail and accuracy in data entry.
• Bachelor of Science or related degree preferred.

Culture & Benefits

• Full range of medical, financial, and other benefits.
• Annual performance-based bonus or sales incentive plan.
• Long-term incentive units (equity).
• Commitment to inclusion and reasonable accommodations for disabilities.
• Dynamic, patient-centered work environment.