Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing high-tier accounts and driving payments adoption for a retail software platform with an accent on retention, strategic planning, and client advocacy. Focus on resolving complex client issues, leading at-risk renewal workflows, and partnering across internal teams to deliver measurable business outcomes.

Location: Must be based in or able to commute to Richardson, TX (Hybrid: Mon/Wed/Thu in-office)

Salary: $87,000 - $97,000

Company

hirify.global is a leading provider of vertical software and embedded payments technology, dedicated to helping small and medium-sized businesses flourish through seamless digital experiences.

What you will do

• Own logo and revenue retention for a book of high-tier accounts, cultivating referenceable clients.
• Develop and execute client-specific success roadmaps to drive measurable outcomes.
• Serve as the payments processing lead, growing adoption and supporting clients with payment hardware and services.
• Act as the front line for at-risk clients, managing non-renewal workflows and working to save relationships.
• Interface with internal teams including Sales, Support, Marketing, and Product to advocate for client needs.
• Conduct win/loss research and provide actionable recommendations to the business.

Requirements

• 4-5+ years of experience in customer success or a similar client-facing role.
• Must be able to work a hybrid schedule based out of our Richardson, TX office.
• Proven track record in B2B environments, preferably with small-to-medium-sized businesses.
• Strong communication skills with the ability to lead through influence.
• Experience with CRM software and operational systems.
• Bachelor’s degree.

Nice to have

• Experience in SaaS or enterprise software.
• Familiarity with retail operations software such as Point of Sale, eCommerce, or Inventory Control.

Culture & Benefits

• Inclusive workplace that values diversity of thought and background.
• Opportunity to work in a fast-paced, growing company with over 1,900 employees.
• Collaborative environment with a focus on professional growth and excellence.
• Equal Opportunity Employer committed to supporting all employees.