Business Analyst (SaaS)

TL;DR

Business Analyst (SaaS): Providing structured analysis and requirement definition to support customer and operational performance improvements within the energy sector with an accent on data-driven insights and process optimization. Focus on bridging the gap between customer operations, platform capabilities, and financial outcomes to ensure measurable service delivery.

Location: Hybrid (UK)

Company

hirify.global builds cloud-native SaaS software that transforms how energy retailers operate, innovate, and manage at scale.

What you will do

• Analyze customer operational processes and performance data to identify inefficiencies and improvement opportunities.
• Translate complex operational insights into structured findings and actionable recommendations.
• Collaborate with platform specialists to link system behavior with business requirements and operational outcomes.
• Support financial and benefits analysis by quantifying the impact of process improvements.
• Engage with cross-functional stakeholders to gather requirements and validate findings through workshops and process walkthroughs.
• Contribute to the development of best practices, data models, and reporting frameworks within the Customer Excellence function.

Requirements

• Experience in a Business Analyst or similar analytical role, ideally within SaaS, energy, or operational delivery.
• Strong proficiency in data analysis, process mapping, and performance metrics.
• Proven ability to translate business requirements into structured, actionable outputs.
• Familiarity with continuous improvement methodologies and frameworks.
• Experience working alongside technical and financial stakeholders.
• Must be based in the United Kingdom to support hybrid working requirements.

Culture & Benefits

• Remote-first working environment with office hubs in London and Nottingham.
• 25 days of holiday plus bank holidays, with an option to buy or sell 5 extra days.
• Vitality Health Insurance including private healthcare, virtual GP, and mental health support.
• Pension scheme with 5% matched contribution.
• Two volunteering days per year.
• Regular team and company-wide events.