Senior Field Service Engineer (IoT)

TL;DR

Senior Field Service Engineer (IoT): Leading on-site installation, configuration, and technical strategy for industrial hardware and software solutions with an accent on sensor network architecture and client-facing technical support. Focus on independently managing complex deployments, troubleshooting integration challenges, and training clients to ensure long-term system reliability and ROI.

Company

hirify.global is an industrial technology company that integrates cutting-edge hardware and software to optimize maintenance and operational efficiency for global enterprise clients.

What you will do

• Perform on-site installation and configuration of hardware and software solutions.
• Design project scopes, installation plans, and sensor network architectures.
• Provide expert technical support, troubleshooting, and integration guidance at client sites.
• Coordinate and oversee installation projects, including directing contractors and junior technicians.
• Train clients on product usage, maintenance, and best practices.
• Document all installation processes and client interactions within HubSpot CRM.

Requirements

• Solid experience with on-site installations and technical support.
• Strong knowledge of mechanical and electrical systems.
• Ability to work independently and manage on-site responsibilities effectively.
• Excellent interpersonal and training skills for client-facing interactions.
• Proficiency in technical documentation and CRM software.
• Must be eligible to work in the US (implied by 401k and US benefits).

Nice to have

• Certifications in electrical, mechanical, or related technical fields.

Culture & Benefits

• Competitive salary package.
• Premium medical, dental, and vision insurance coverage.
• 401(k) retirement plan.
• 15 days of paid time off (PTO).
• Wellhub membership for gym and wellness access.
• Monthly sports incentive bonus for physical activity.
• Long-term service reward: fully funded trip after four years.