On-Site Service Engineer (AI)

TL;DR

On-Site Service Engineer (AI): Maintaining enterprise data center and server environments with an accent on hardware maintenance, rapid issue resolution, and firmware updates. Focus on supporting next-generation AI platforms and ensuring system uptime through hands-on troubleshooting and preventive maintenance.

Location: Must be based in Ellendale, North Dakota

Salary: $35–$41/hr

Company

hirify.global is a leading provider of information technology and workforce solutions with a vast network of professionals across the U.S. and Canada.

What you will do

• Provide on-site support for Dell server and data center systems to ensure minimal downtime.
• Perform hardware maintenance including server builds, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems.
• Support both reactive and preventive maintenance tasks following established procedures.
• Collaborate with internal teams and customers to ensure clear communication during service events.
• Document work performed and contribute to shared knowledge and best practices.

Requirements

• 3–5+ years of experience in technical support, field service, or data center roles.
• Hands-on experience supporting servers or data center hardware in enterprise environments.
• Proficiency with server components such as CPU, memory, power supplies, and GPUs.
• Familiarity with Linux or similar operating systems.
• Ability to lift up to 50 lbs and travel to customer sites.
• Must be able to support flexible or on-call schedules.

Nice to have

• Dell or other vendor certifications.
• Associate or bachelor’s degree in IT or a related field.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contributions.
• Paid time off and sick leave.
• Opportunity to work with emerging AI platform technologies.