Technical Customer Support Engineer (Automotive)

TL;DR

Technical Customer Support Engineer (Automotive): Providing real-time technical support for automated vehicle inspection systems with an accent on hardware installation, software troubleshooting, and system calibration. Focus on resolving complex technical issues across Linux-based environments and networking infrastructure to ensure product reliability.

Location: Must be based in or able to commute to Teaneck, NJ for hybrid work (Wed-Fri in-office, Sat-Sun remote)

Salary: $36 – $43 per hour

Company

hirify.global is a pioneer in automated vehicle inspection systems, leveraging AI, computer vision, and machine learning to redefine automotive safety and reliability.

What you will do

• Assist in the installation, configuration, and calibration of vehicle inspection products.
• Provide on-site and remote technical support to field teams and clients.
• Troubleshoot and resolve complex hardware and software performance issues.
• Monitor and maintain system functionality through regular updates and incident management.
• Prepare detailed technical documentation and reports for installation activities.
• Act as the primary technical point of contact during client troubleshooting sessions.

Requirements

• 3+ years of experience in Tier II support, systems administration, or QA engineering.
• Must be available to work a Wednesday – Sunday schedule.
• Proficiency with Linux, Docker, and Kubernetes.
• Strong understanding of networking (TCP/IP, HTTP, DNS, DHCP) and networking equipment.
• Hands-on experience with hardware setup and installation.
• Experience with cloud platforms such as AWS, Azure, or GCP.

Nice to have

• Experience working in startup environments.
• Proficiency in scripting with Bash or Python.
• Experience with deployment and automation tools like Terraform and Helm.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• Company 401k match.
• 20 days of PTO plus company-paid holidays.
• Opportunities for career growth in a rapidly scaling US team.
• Collaborative and diverse work environment focused on cutting-edge AI technology.