Solutions Support Engineer (Cybersecurity)

TL;DR

Solutions Support Engineer (Cybersecurity): Providing technical support for a cloud security platform with an accent on troubleshooting, debugging, and system administration. Focus on scaling support operations through automation and scripting while managing complex customer incidents in a 2nd shift weekend schedule.

Location: Must be a U.S. person (citizen, green card holder, or protected person) and reside in the contiguous United States.

Salary: $108,000 – $148,500 USD

Company

A rapidly growing cybersecurity startup redefining cloud and AI application security, now powered by Google.

What you will do

• Provide technical support for the Wiz product and troubleshoot complex customer issues.
• Collaborate with engineering teams to manage and resolve incident requests.
• Design and implement automated solutions to scale support offerings.
• Identify and escalate technical or strategic customer issues.
• Participate in on-call rotations for after-hours and holiday coverage.
• Work a 2nd shift schedule: Friday through Tuesday, 7pm - 4am ET.

Requirements

• Must be a U.S. person (citizen, green card holder, or protected person) and reside in the contiguous United States.
• 2+ years of experience in technical support, system administration, or customer-facing roles.
• 1+ year of experience with cloud technologies (AWS, Azure, or GCP).
• Proficiency in reading or debugging code (Java, Python, Shell, JavaScript, or JSON).
• Strong command-line and Linux operating system skills.
• Experience with Kubernetes, virtualization, and cloud security systems.

Nice to have

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of web technologies (HTTP, DNS) and networking fundamentals.
• Understanding of relational databases.

Culture & Benefits

• Competitive compensation including base salary, bonus, and equity.
• Opportunity to work at a high-growth, industry-leading security company.
• Comprehensive benefits package.
• Collaborative, global team environment.