Technical Support Engineer (Web3)

TL;DR

Technical Support Engineer (Web3): Ensuring the efficiency of global value transfer infrastructure by troubleshooting complex code and client integrations with an accent on API health and internal tooling. Focus on identifying bottlenecks, building monitoring scripts, and managing incidents for enterprise partners.

Location: Remote (any location), benefits are limited to U.S. only

Company

hirify.global is a leading crypto and stablecoin infrastructure platform that enables financial institutions to offer digital asset services via a single integration.

What you will do

• Deep-dive into complex code and client integrations to identify bugs and performance bottlenecks.
• Collaborate with Engineering to prioritize product gaps and escalate client feedback.
• Build internal tools, scripts, and dashboards to monitor API health and improve support efficiency.
• Create alerts, monitors, and runbooks to proactively detect system issues.
• Provide incident management support for enterprise partners on critical applications.

Requirements

• 3+ years of experience in technical client-facing support, solutions engineering, or software development.
• Strong understanding of REST APIs, SDKs, websockets, and webhooks.
• Ability to write SQL queries for data retrieval and analysis.
• Proficiency in at least one language: Python, Javascript/Typescript, Golang, or Rust.
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Must be based in the AMER region (Health/Vision/Dental benefits are U.S. only)

Nice to have

• Experience with Docker, Kubernetes, and other infrastructure components.
• Professional background in fintech or SaaS industries.
• Basic understanding of blockchains, crypto, and Web3 technologies.

Culture & Benefits

• Healthcare, Vision, and Dental insurance (U.S. only).
• Equity grants and annual WFH stipend.
• Maternity and Paternity leave available after 6 months.
• WeWork All Access Membership and L&D yearly stipend (after 6 months).
• Culture based on ownership, transparency, and high autonomy.