Key Account Manager (Retail)

TL;DR

Key Account Manager (Retail): Managing and developing a portfolio of key accounts and distributor partners across Eastern Europe with an accent on regional growth and long-term partnerships. Focus on delivering strategic account plans, leading seasonal sell-ins, and conducting market reviews to increase sales and market share.

Location: Hybrid (London, UK). Must be based in London and able to come into the office a minimum of three days a week, with regular travel throughout Eastern Europe.

Company

hirify.global is a global brand creating original and highly collected whimsical plush toys loved by people of all ages.

What you will do

• Manage and develop a portfolio of key accounts and distributor partners across Eastern Europe.
• Create and deliver strategic account plans to support regional growth objectives.
• Lead seasonal sell-ins, business reviews, and joint business planning activities.
• Monitor sales performance using data and insights to drive commercial growth.
• Collaborate with cross-functional teams including Marketing, Supply Chain, Customer Service, Finance, and Demand Planning.
• Conduct regular customer visits, store audits, and represent the company at trade exhibitions.

Requirements

• Experience in a Key Account Manager or similar commercial role.
• Proven track record of managing key customer relationships and delivering sustainable sales growth.
• Strong commercial awareness with excellent negotiation and influencing skills.
• Analytical skills and confidence using sales data to identify opportunities.
• Strong written and verbal communication skills in English.
• Based in London with the ability to work a hybrid model (minimum 3 days/week in office).

Nice to have

• Experience working with distributors or international retail partners.
• Background in premium consumer goods, retail, lifestyle, or wholesale environments.

Culture & Benefits

• Discretionary annual bonus scheme based on company and individual performance.
• Premium health cover through Vitality, including optical and dental.
• Life insurance at 4x basic salary.
• 25 days paid holiday.
• Hybrid work model to support work-life balance.
• Subsidised buffet breakfast and lunch prepared by a private chef team (Mon, Tue, Thu).
• Active social committee and regular team events.
• Salary sacrifice pension scheme with 5% company contribution.