Implementation Manager

TL;DR

Implementation Manager: Managing the end-to-end delivery of benefits administration projects with an accent on client requirements gathering, resource allocation, and cross-functional team coordination. Focus on ensuring client satisfaction, meeting profitability targets, and overseeing system configuration and testing within the Health and Welfare domain.

Location: Must be based in Houston, Texas, USA

Company

hirify.global is a provider of benefits administration and technology solutions.

What you will do

• Manage the full implementation lifecycle for new clients, including requirements gathering and documentation.
• Coordinate cross-functional internal teams to support core, custom, and third-party integrations.
• Track project milestones, resource allocation, and budgets to ensure successful delivery.
• Partner with Client Service and Business Systems managers to ensure smooth transitions to ongoing administration.
• Consult with clients on best practices and manage expectations regarding system functionality and platform releases.
• Ensure compliance with data security policies and regulatory standards such as SOC1.

Requirements

• 5+ years of project management experience managing multifaceted projects and teams.
• In-depth knowledge of the Health & Welfare industry and benefits outsourcing systems.
• Strong ability to translate business requirements into technical system specifications.
• Excellent communication and interpersonal skills for managing client relationships and influencing stakeholders.
• Proven ability to manage multiple projects simultaneously under strict deadlines.
• Bachelor’s degree or equivalent experience in benefits administration, consulting, or related fields.

Culture & Benefits

• Equal Opportunity Employer committed to diversity and inclusion.
• Opportunity to work in a professional environment with a focus on client success and continuous improvement.
• Collaborative team culture with emphasis on coaching and positive work environment.