Senior IT Service Desk Engineer (Medtech)

TL;DR

Senior IT Service Desk Engineer (System Engineering): Providing high-level onsite end-user support and managing IT architecture for a medical imaging company with an accent on reliability, efficiency, and security. Focus on advanced troubleshooting of production systems, managing SaaS inventory, and optimizing on-prem network performance.

Location: Hybrid (New York, NY). Must be legally authorized to work in the US without sponsorship.

Salary: $80,000 - $90,000 + bonus + equity

Company

A medical imaging innovator democratizing healthcare through proprietary Ultrasound-on-Chip™ technology and handheld devices.

What you will do

• Provide onsite end-user support and best-practice customer service to all organization users.
• Manage ticket queues including triage, assignment, and resolution according to SLAs/OLAs.
• Perform advanced troubleshooting and problem resolution for escalated production systems and services.
• Conduct periodic maintenance of hardware and software updates to ensure on-prem network stability.
• Execute employee onboarding and offboarding, including laptop configuration and workstation setup.
• Manage SaaS inventory, cost optimization, and the creation of technical playbooks and runbooks.

Requirements

• Proficiency in enterprise operating systems: Windows, MacOS, and Unix/Linux.
• 3+ years of experience with Okta, G-Suite, Office 365, JAMF, and InTune.
• 3+ years of experience with conferencing tools (Zoom, WebEx, Creston) and ticketing systems (Jira, ServiceNow).
• Experience with Active Directory, DNS, DHCP, network switches, routing, and VLANs.
• Experience with iOS and/or Android OS.
• Legal authorization to work in the US without current or future sponsorship.

Nice to have

• Strong interpersonal and people skills.
• Project management skills.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with annual HSA contributions.
• 401k plan with company match and Employee Stock Purchase Plan (ESPP).
• Equity stakes in the company.
• Unlimited Paid Time Off plus 10 annual holiday days.
• Comprehensive Employee Assistance Program for emotional health.
• Parental leave and support for primary caregivers.