Principal Engineer (Resilience)

TL;DR

Principal Engineer (Resilience): Designing and implementing organization-wide resiliency strategies and incident management processes for a mission-critical commerce platform with an accent on operational excellence and peak-traffic readiness. Focus on standardizing incident response, enhancing system visibility, and scaling infrastructure for high-stakes events like Black Friday.

Location: Hybrid (3 days a week in hubs: Berlin, Valencia, or London)

Company

hirify.global powers the next era of autonomous commerce, helping ambitious companies experiment, scale, and grow via flexible commerce architecture.

What you will do

• Standardize end-to-end incident management processes, including detection, response, communication, and postmortems.
• Develop real-time metrics, dashboards, and signals to track system health and incident trends.
• Analyze operational data to identify process gaps and partner with product engineering teams to implement fixes.
• Lead and scale the organization-wide readiness program for massive traffic spikes such as Black Friday.
• Collaborate with engineering leadership, Staff Engineers, and other Principal Engineers to solve resilience gaps.
• Drive organizational communication, documentation, and training regarding operational excellence.

Requirements

• 7+ years of experience driving incident management and operational excellence.
• 5+ years of experience leading organization-wide resiliency and reliability initiatives.
• Proven track record of managing and scaling systems for high-stakes, multi-team operational events.
• Strong ability to analyze metrics to diagnose technical issues and measure process improvements.
• Demonstrated success managing large-scale initiatives in an Agile environment.
• Fluent English with exceptional written and verbal communication skills.

Culture & Benefits

• Comprehensive health benefits for employees and dependents, including mental health support via OpenUp.
• Annual learning budget, access to self-paced platforms, language training, and leadership programs.
• Family Leave Plus providing additional fully paid weeks of parental leave.
• Equity participation program allowing employees to share in the company's success.
• Inclusive and fair hiring process committed to diversity and equity.