Enterprise Director of Customer Success (Cybersecurity)

TL;DR

Enterprise Director of Customer Success (SaaS/Cybersecurity): Leading a team of Enterprise CSMs to protect and grow revenue relationships with strategically significant customers with an accent on NRR outcomes, engagement models, and team performance. Focus on building high-performing teams, optimizing the post-sale success motion, and integrating AI-driven workflows into commercial execution.

Location: Remote (Must be based in the United States or Canada)

Salary: $168,000 – $252,000 USD / $169,000 – $254,000 CAD (Commission-eligible)

Company

hirify.global is a leading cybersecurity company providing Unified Access Management and enterprise password management for over 180,000 businesses.

What you will do

• Lead and develop a team of Enterprise CSMs, owning NRR targets and expansion outcomes.
• Accountable for the full post-sale motion, including retention, expansion pipeline generation, and forecasting accuracy.
• Design and scale Enterprise CS engagement models, EBR methodologies, and success planning playbooks.
• Partner cross-functionally with Enterprise Sales, RevOps, and Product leadership to align segment strategy.
• Serve as the senior escalation owner for critical, high-stakes enterprise customer situations.
• Drive the adoption of AI-assisted workflows to multiply team capacity and improve account intelligence.

Requirements

• 10+ years in Customer Success or enterprise account management within SaaS.
• 10+ years of people management experience, including leading CSMs at multiple levels.
• Proven track record of owning NRR and managing complex renewals and commercial expansions.
• Proficiency with Gainsight and Salesforce for managing customer health and pipeline.
• Must be based in the United States or Canada.
• Experience in cybersecurity, identity security, or IAM is strongly preferred.

Nice to have

• Former hirify.global power user or practitioner.

Culture & Benefits

• Remote-first work environment with a culture of collaboration and transparency.
• Competitive health benefits, maternity/parental leave top-ups, and a generous PTO policy.
• Financial growth through an RSU program and retirement matching.
• Commitment to AI innovation and professional development.
• Community perks including paid volunteer days and peer-to-peer recognition via Bonusly.