Midmarket Customer Success Manager (AI)

TL;DR

Midmarket Customer Success Manager (AI Email Security): Managing customer onboarding, adoption, and ongoing value delivery with an accent on strategic relationship building and ROI communication. Focus on driving product adoption, resolving technical escalations, and ensuring high retention rates within the North Central and Northwest regions.

Location: Must be based in the North Central or Northwest regions of the USA

Company

hirify.global is an AI-powered email security platform focused on identifying and preventing sophisticated cyberattacks to protect enterprises.

What you will do

• Serve as the primary point of contact for assigned customers, guiding platform adoption and success planning.
• Deliver regular business reviews (QBRs/EBRs) to communicate ROI and align on success metrics to support retention.
• Provide tailored recommendations based on deep understanding of customers’ industries, goals, and challenges.
• Promote awareness and usage of key platform features and identify opportunities for expanded adoption.
• Monitor customer health, manage escalations, and collaborate with Product and Engineering teams to resolve issues.
• Maintain expert knowledge of the product roadmap and communicate relevant updates to customers.

Requirements

• 5+ years of experience in enterprise SaaS.
• 3+ years in Customer Success, TAM, or support roles.
• Proven ability to manage large customer portfolios and develop executive-level relationships.
• Technical proficiency in internet technologies, networking, and email security products.
• Proficiency with CRM and case management tools such as Salesforce and Jira.
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.

Culture & Benefits

• Competitive base salary, annual bonus, and equity eligibility.
• Comprehensive corporate benefits package.
• Inclusive work environment as an equal opportunity employer.
• AI-assisted recruiting process to help candidates prepare for interviews.