Lead Strategic Customer Success Partner (Logistics)

TL;DR

Lead Strategic Customer Success Partner (Logistics): Managing client retention and satisfaction for a portfolio of transportation clients with an accent on business growth and strategic account planning. Focus on driving net revenue, designing complex MBR/QBR reporting, and executing continuous improvement initiatives.

Location: Hybrid - Must be based in Franklin, TN

Company

hirify.global helps companies move goods more reliably and efficiently using real‑time data and technology to optimize shipping decisions.

What you will do

• Manage a portfolio of $2M+ net revenue, driving business growth and identifying cross-sell/up-sell opportunities.
• Develop and execute strategic account plans using success playbooks to meet customer and company objectives.
• Design and own complex MBR/QBR decks and reporting from scratch with minimal support.
• Partner with operations teams to implement strategic initiatives and continuous improvement ideas.
• Handle escalations and conduct high-level executive communication and contract negotiations.
• Guide team members on customer experience best practices.

Requirements

• Must be based in or able to work from Franklin, TN.
• No immigration sponsorship or transfer available.
• At least 7 years of experience in a customer-facing role within transportation or logistics.
• Proven experience managing financial responsibilities, including P&L, cost savings, or net revenue.
• Proficiency in creating reports using Excel or Google Sheets.

Nice to have

• Bachelor’s degree in business, logistics, or a related field.
• Experience with SAP, Manhattan, Tableau, or Power BI.
• Experience presenting to Senior Leadership and account management.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401k matching and financial wellness benefits.
• Parental leave and short/long-term disability coverage.
• Performance or sales incentive bonus programs.
• hirify.global equity awards.