Customer Success Manager (Healthtech)

TL;DR

Customer Success Manager (Healthtech): Managing customer relationships and driving product adoption for a portfolio of healthcare SaaS solutions with an accent on service delivery, process optimization, and revenue growth. Focus on developing individual success plans, identifying upsell opportunities, and ensuring high levels of customer satisfaction and loyalty.

Location: Must be based in the United States. This role offers flexibility to work remotely, hybrid, or onsite at company offices.

Salary: $60,000–$70,000 USD (base salary range).

Company

hirify.global is a leading service commerce platform providing end-to-end SaaS solutions to simplify and empower the service economy across health, wellness, and field services industries.

What you will do

• Build and maintain strong relationships with key customer stakeholders to ensure high satisfaction and product loyalty.
• Develop and execute individual success plans to drive product adoption, expansion, and retention.
• Monitor product usage to identify and pursue upsell and cross-sell opportunities.
• Act as an expert on EverHealth platforms, providing guidance on workflows to close process gaps.
• Facilitate effective communication between internal teams and customers to solve problems and enable growth.

Requirements

• Must be eligible to work in the US without sponsorship.
• 2-4 years of relevant service or relationship management experience.
• Prior SaaS account management experience is highly desired.
• Healthcare industry experience is considered a strong plus.
• Ability to multitask and take initiative in problem-solving.
• Bachelor’s degree preferred.

Culture & Benefits

• Flexible work arrangements including remote, hybrid, or in-office options.
• Comprehensive health and wellness benefits package starting on Day 1.
• 401k plan with up to 4% company match and immediate vesting.
• Flexible and generous time-off policy.
• Employee Stock Purchase Program and investment in professional development.