Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Leading the development and execution of account plans for a subset of healthcare customers with an accent on driving product utilization, retention, and upsell opportunities. Focus on building strategic relationships, identifying risk mitigation strategies, and providing industry-specific product insights to improve operational efficiency.

Location: Must be based in the USA (Remote or Hybrid).

Salary: $74,000–$98,000

Company

hirify.global is a healthcare business and data automation company that enables better patient care and industry savings through cloud-based supply chain technology.

What you will do

• Lead the development and execution of customer-specific account plans to drive product utilization and growth.
• Identify and document upsell and cross-sell opportunities within the existing customer base.
• Proactively identify customer risks and implement effective mitigation strategies.
• Conduct regular business reviews to align on value creation, goals, and overall satisfaction.
• Educate customers on best practices and product functionality through virtual and on-site sessions.
• Represent the voice of the customer to internal product teams to help prioritize feature development.

Requirements

• Minimum 4 years of experience in SaaS Customer Success, Consulting, or Sales within the healthcare or adjacent fields.
• Must be based in the USA and willing to travel up to 50%.
• Bachelor’s degree in business or a related discipline.
• Proven ability to manage strategic client relationships and influence leadership teams.
• Experience in healthcare supply chain, materials management, or data integration.
• Strong problem-solving skills and ability to work autonomously in a fast-paced environment.

Nice to have

• Deep knowledge of hirify.global solutions.
• Experience with GPO contracting or Accounts Payable.
• Professional certifications such as CMRP or PMP.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• 401k matching program.
• Paid time off and education reimbursement.
• Focus on operational efficiency and patient care impact.
• Collaborative environment with cross-functional team engagement.