Customer Success Operations Manager (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Operations Manager (SaaS): Designing and optimizing Customer Success Management systems to bridge corporate strategy with regional execution. Focus on driving Net Revenue Retention (NRR), establishing operational rigor, and managing cross-functional handoffs across the customer lifecycle.
Location: Must be based in Toronto, Ontario, Canada (Hybrid role).
Salary: $112,000 – $154,000 CAD
Company
Okta is a leading identity management provider that secures AI and human access through a trusted, neutral infrastructure.
What you will do
- Partner with Global Operations to maintain process consistency and prevent regional silos.
- Govern the CX operating rhythm, including account reviews and leader cadences.
- Optimize the AMER Customer Success Management System across KPIs, standards, and cadences.
- Improve cross-functional handoffs between Sales, Renewals, Support, and Professional Services.
- Drive the regional shift from lagging performance indicators to leading metrics like customer health and outcome attainment.
- Prepare and lead Monthly and Quarterly Business Reviews for regional and global stakeholders.
Requirements
- 7+ years of experience in GTM operations, customer success operations, or revenue operations.
- Experience in SaaS and Enterprise business models is required.
- Proficiency in Salesforce is highly preferred.
- Strong analytical skills with experience in data visualization and reporting tools.
- Deep understanding of the end-to-end customer journey and enterprise software lifecycle.
- Ability to work in a high-growth, performance-focused environment.
Nice to have
- Experience with CS platforms such as Gainsight.
- Proficiency in leveraging AI tools for process automation and data analysis.
Culture & Benefits
- Comprehensive benefits including health, dental, and vision insurance.
- RRSP with company match.
- Healthcare spending and telemedicine services.
- Paid leave including PTO and parental leave.
- Immersive, in-person onboarding experience.
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