Client Support Specialist II (Software)

TL;DR

Client Support Specialist II (Software): Resolving customer issues and addressing inquiries as the first line of defense with an accent on cross-departmental coordination and case management. Focus on mentoring junior specialists, optimizing support delivery strategies, and ensuring timely resolution of client concerns.

Location: Remote (US)

Salary: $47,130 – $60,000

Company

hirify.global provides comprehensive software solutions for customer relationship management and lending.

What you will do

• Act as the first line of defense in resolving customer issues and addressing inquiries.
• Coordinate with internal departments to resolve client issues and ensure follow-through until completion.
• Manage and document interactions within case management systems.
• Mentor Client Support Specialist I associates and assist in developing training and support strategies.
• Provide detailed information about products and services to resolve client concerns.
• Assist in the implementation of support procedures and escalation workflows.

Requirements

• Prior education or relevant career experience in a support role.
• Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks.
• Capacity to perform routine tasks with minimal supervision.
• Must be based in the United States.

Culture & Benefits

• Comprehensive insurance coverage including medical, dental, vision, life, and disability.
• 401(k) plan with company match.
• Flexible paid time off and paid holidays.
• Full remote work environment.