Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Optimizing the hirify.global client experience for a portfolio of North American accounts with an accent on adoption, retention, and revenue growth. Focus on implementing e-commerce conversion improvements, managing client inquiries, and mitigating risk to ensure long-term partnership success.

Location: Denver, Must be authorized to work in the United States

Salary: $29.17 - $43.77 per hour

Company

hirify.global provides powerful reservation software for tours, activities, and attractions, supporting over 20,000 global businesses.

What you will do

• Build and maintain strong client relationships to ensure platform adoption and retention.
• Identify and implement strategic growth opportunities for high-value accounts to maximize impact and revenue.
• Manage and resolve client inquiries to optimize their online booking experience.
• Oversee internal and client-facing projects from initiation to successful completion.
• Analyze industry trends to communicate hirify.global's competitive advantages to clients.
• Meet KPIs related to revenue growth, SLA compliance (averaging 30+ calls/week), and account retention.

Requirements

• Proven ability to stay organized and prioritize a high volume of workload.
• Strong analytical skills and the ability to problem-solve autonomously.
• Ability to synthesize complex information and provide clear direction or examples.
• Must be authorized to work in the United States.
• Excellent time management and collaboration skills.

Nice to have

• Experience with Google Analytics, Looker Studio, SEMrush, or Microsoft Clarity.
• Experience in the tourism or SaaS industry.
• Knowledge of SEO and website optimization.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous leave policy: 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Extensive global leave including 22 weeks paid parental leave and 2 weeks grandparent leave.
• 401k with employer matching and life insurance policy.
• Wellness benefits including Headspace subscription and wellness webinars.
• Hybrid-friendly work environment with work-from-home assistance.