Spanish-Speaking Patient Support Specialist (Medtech)

TL;DR

Spanish-Speaking Patient Support Specialist (Medtech): Providing high-quality support to patients across global clinics with an accent on managing complex inquiries via phone and email. Focus on collaborating with medical professionals and improving service processes to enhance patient outcomes in the weight-management and chronic care space.

Location: Must be based in Manila, Philippines (Hybrid role with office attendance in Makati).

Company

hirify.global is a digital healthcare company building personalized, long-term care solutions for chronic conditions, now part of the global leader Hims & Hers.

What you will do

• Support patients across five clinics primarily via phone and email.
• Manage support for the Spanish-speaking market during mid-shift or night-shift hours.
• Collaborate remotely with doctors, pharmacies, and delivery partners.
• Identify and implement improvements to products, processes, and service delivery.
• Maintain high standards of communication while handling sensitive patient situations.

Requirements

• Fluent in Spanish (C1+ level).
• 3+ years of experience in customer care, hospitality, or a related service field.
• Strong written and verbal communication skills.
• Ability to work a late mid-shift schedule (2 PM – 1 AM or 6 PM – 3 AM Manila time).
• Interest in healthcare, wellness, or allied services.
• Familiarity with computer systems and customer service software.

Culture & Benefits

• Comprehensive health insurance for employee and up to two dependents.
• Statutory benefits including SSS, PhilHealth, HDMF, and 13th-month pay.
• Transportation allowance for office reporting.
• Annual professional development budget and leave credits.
• Equity participation to share in company growth.
• Supportive environment with regular performance and pay reviews.