Customer Care Advocate (Medtech)

TL;DR

Customer Care Advocate (Medtech): Managing high-volume inbound and outbound patient communications regarding insurance verification, benefit coverage, and payment options with an accent on healthcare compliance and data accuracy. Focus on resolving complex patient inquiries, documenting activities in Salesforce, and providing financial counseling within a fast-paced digital health environment.

Location: Must be based in Iloilo, Philippines

Company

hirify.global is a leading digital healthcare company that combines wearable biosensors and cloud-based analytics to provide actionable cardiac health information.

What you will do

• Handle high-volume inbound and outbound calls in a contact center environment.
• Verify and investigate patient insurance coverage and estimate out-of-pocket costs.
• Document all patient interactions and benefit investigations accurately in Salesforce.
• Provide financial counseling and discuss payment options with patients.
• Resolve customer concerns related to products, services, and enrollment.
• Maintain strict confidentiality of patient data in compliance with HIPAA regulations.

Requirements

• Must be based in Iloilo, Philippines
• 3+ years of customer service experience, specifically in a healthcare environment.
• Proven experience working in a high-volume contact center.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel).
• Strong verbal and written communication skills.
• Ability to adapt quickly to a fast-paced, growth-oriented company.

Nice to have

• Bachelor's degree.
• Experience with health insurance, benefits investigations, and reimbursement.
• Prior experience with Salesforce or other CRM software.

Culture & Benefits

• Opportunity to impact global cardiac health outcomes.
• Collaborative and innovative work environment.
• Commitment to an inclusive and diverse workforce.
• Focus on professional growth and career development.