Customer Support Concierge (Telehealth)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Concierge (Telehealth): Serving as the front line of patient experience for a direct-to-consumer telehealth company with an accent on multi-channel support and pharmacy order verification. Focus on managing inbound leads, coordinating with pharmacy partners, and ensuring high-touch, accurate patient communication.
Location: Must be based in LATAM or the Philippines
Compensation: $1,000 - $1,500 USD/month
Company
connects top-tier global talent with high-growth, venture-backed startups in the US and EU.
What you will do
- Manage multi-channel inbound support via email, chat, and phone.
- Verify pharmacy orders against patient products and dosages.
- Coordinate with pharmacy partners to resolve fulfillment issues.
- Follow up with inbound leads to guide them through the treatment pipeline.
- Maintain SOPs, FAQ documentation, and response templates.
- Ensure high-touch, accurate, and reliable patient support.
Requirements
- Must be based in LATAM or the Philippines
- 2+ years of experience in customer support or account management.
- Hands-on experience with CRM platforms like HubSpot, Zendesk, or Intercom.
- Proven track record in lead follow-up and conversion tracking.
- English proficiency at C1+ level (voice and written)
- Experience coordinating with fulfillment or pharmacy partners.
- Availability for work schedule: Mon–Fri 10:00 AM – 8:00 PM EST and Sat–Sun 12:00 PM – 4:00 PM EST
Nice to have
- Prior experience in healthcare, telehealth, or pharmacy operations.
- Familiarity with HIPAA or compliance-sensitive environments.
- Experience in an early-stage or venture-backed startup.
Culture & Benefits
- Fully remote work environment.
- Direct mentorship from international industry experts.
- HMO coverage for PH-based talents after 3 months.
- Ongoing access to learning and development resources.
- Global networking opportunities with professionals worldwide.
Hiring process
- Application, screening, and skills assessment.
- Topgrading interview and client interview.
- Job offer and client onboarding.
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