Customer Support Manager (Edtech)

TL;DR

Customer Support Manager (Customer Support/Edtech): Onboarding new users and managing customer inquiries to improve experience and drive retention with an accent on customer engagement and success. Focus on resolving complex customer issues, collaborating with sales for upsells, and providing feedback to the product team.

Location: Remote (Indonesia). Working hours: 8hr shifts in Pacific time zone (GMT-7).

Salary: $700/month plus up to $400 bonus

Company

An education technology platform backed by $15m in Series A funding, dedicated to making world-class education accessible to students globally.

What you will do

• Oversee the activation and onboarding process for new users to ensure a seamless introduction to the platform.
• Act as the primary point of contact for customer inquiries, resolving issues promptly.
• Collaborate with the sales team to support customer success and facilitate upsell activities to increase LTV.
• Monitor customer feedback and communicate insights to the product team for platform improvements.
• Represent the company mission to build trust with families and transform educational outcomes.

Requirements

• 2+ years of customer success or support experience, preferably in the UK or US markets.
• English: C1/C2 proficiency required.
• Ability to work 8-hour shifts in the Pacific time zone (GMT-7).
• Proven ability to manage multiple responsibilities in a remote setting.
• Reliable home office setup: computer (8GB+ RAM), headset with mic, and stable wired internet.

Culture & Benefits

• Opportunity to make a real societal impact by shaping the future of education.
• Fast-paced, high-growth environment where careers can accelerate quickly.
• Collaborative and supportive global team with members across 15+ countries.
• Culture based on integrity, ownership, and a mindset of continuous learning and feedback.