Customer Care Advocate (Healthcare)

TL;DR

Customer Care Advocate (Healthcare): Managing inbound and outbound patient communications in a high-volume contact center with an accent on insurance verification and financial counseling. Focus on resolving account inquiries, documenting benefit coverage in Salesforce, and ensuring HIPAA compliance.

Location: Remote, must be based in Iloilo, Philippines

Company

hirify.global is a digital healthcare company that utilizes wearable biosensors and cloud-based analytics to provide actionable cardiac health insights.

What you will do

• Handle high-volume inbound and outbound calls in a contact center environment.
• Investigate patient insurance and provide estimates for benefit coverage and out-of-pocket costs.
• Document all patient healthcare benefit details and payment recommendations in Salesforce.
• Resolve customer concerns regarding products, services, enrollment, and account inquiries.
• Maintain strict confidentiality of medical records in compliance with HIPAA regulations.
• Meet daily, weekly, and monthly productivity metrics in a remote work setting.

Requirements

• High school diploma or equivalent.
• 3+ years of customer service experience, specifically within a healthcare environment.
• Proven experience working in a high-volume Contact Center.
• Proficiency with Microsoft Office and virtual communication tools (Outlook, Teams).
• Strong verbal and written communication skills.
• Must be based in Iloilo.

Nice to have

• Bachelor's Degree or relevant higher education.
• Experience with health insurance reimbursement and benefits investigations.
• Proficiency with Salesforce or other CRM software and Provider Engagement Portals.

Culture & Benefits

• Opportunity to work in a fast-paced growth company shaping the future of cardiac health.
• Inclusive workforce celebrating diverse backgrounds and perspectives.
• Remote work environment promoting self-motivation and initiative.
• Equal Opportunity Employer providing reasonable accommodations for disabilities.