Provider Sales & Operations Manager (Call Center Management)

Location: Remote within the United States, with up to 10% travel as needed. Not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other US territories.

Salary: $105,000–$120,000 annual base salary, plus eligibility for a bonus target.

Company

hirify.global develops dental technology and practice-management solutions focused on improving dental practice and patient outcomes.

What you will do

• Own revenue, enrollment, production, adoption, service, and quality targets across provider-facing programs.
• Lead, coach, and develop provider marketing sales teams, including outbound agents and team leads.
• Oversee the BPO-managed Provider Care operation, including SLAs, quality standards, call reviews, escalation paths, and performance improvement.
• Build provider retention, recognition, outreach, enrollment, and warm-transfer programs that increase practice engagement and reduce churn.
• Manage CRM workflows, provider data quality, fee schedule processes, incentive programs, reporting, and operational improvements.
• Partner with Product, Product Marketing, and external providers on campaigns, advisory feedback, events, roadmap input, and provider experience improvements.

Requirements

• Bachelor’s degree or global equivalent is typically expected; a master’s degree is a plus.
• Typically 10+ years of progressively complex professional experience and at least 1 year of management experience.
• Experience managing metrics-driven sales and service operations, including KPI design, performance tracking, and agent coaching.
• Experience managing BPO or outsourced contact-center relationships and negotiating with external partners.
• Strong analytical, quantitative, project-management, communication, presentation, negotiation, leadership, and coaching skills.
• Ability to lead virtual teams, manage multiple initiatives, analyze data, and communicate effectively with senior management.

Nice to have

• Master’s degree or global equivalent.
• Experience with eligibility verification, provider data management, healthcare or dental operations, digital marketing, and dentist-facing sales or service.
• Knowledge of customer segmentation, relational databases, reporting systems, and commission or incentive programs.
• 5+ years of customer success or account management experience.

Culture & Benefits

• Remote work within the United States with occasional travel.
• Health coverage, retirement savings with company match, paid time off, and parental leave.
• Wellbeing resources and education support.
• Inclusive, supportive, performance-focused environment with opportunities for development.