Senior User Researcher (Customer Journey)

TL;DR

Senior User Researcher (Customer Journey): Leading strategic research on the Customer Journey scope for a global marketplace, from understanding market trends and consumer behavior to testing new concepts and embedding research practices. Focus on leveraging qualitative and quantitative data to inform product strategy, refining designs, and optimizing post-launch experiences in sustainable technology.

Location: Hybrid (Paris, Bordeaux, London)

Company

hirify.global is a global marketplace for refurbished devices, aiming to make tech reliable, affordable, and better than new while lowering environmental impact.

What you will do

• Lead exploratory and strategic research to build deep understanding of customers, their behaviors, motivations, and unmet needs, leveraging qualitative and quantitative data.
• Drive research at the innovation and ideation stages, designing and executing studies to evaluate new concepts, features, and value propositions.
• Design and run high-quality research studies across the full customer journey, distilling complex findings into clear, actionable insights for stakeholders.
• Play a key role in building research capability across product teams by coaching designers to plan and run effective usability testing.

Requirements

• 5+ years of experience in User Research, with a strong track record of leading research across the full product lifecycle.
• Extensive experience leading qualitative and quantitative research studies end-to-end, using methodologies including depth interviews, surveys, diary studies, and statistical analysis.
• Solid experience designing and executing research to inform both product and marketing/strategic decisions.
• Experience coaching, upskilling, or enabling non-researchers (e.g., designers, PMs) to conduct research.
• Excellent communication skills and empathy to effectively advocate for users and make insights land with stakeholders at all levels.
• Possess a balance of technical research skills, business acumen, stakeholder management, and communication skills.

Nice to have

• Experience with consumer research in a marketplace or e-commerce context.

Culture & Benefits

• Join a mission-driven company focused on making tech reliable, affordable, and better than new.
• Contribute to lowering collective environmental impact through refurbished devices.
• Work in a small but high-impact User Research function.
• Opportunity to shape the future of sustainable technology and consumer experiences.
• Be part of a team that champions a user-centric mindset across the business.