Client Experience Coordinator

TL;DR

Client Experience Coordinator: Managing the end-to-end production process for digital flyer projects with an accent on quality assurance, data accuracy, and cross-functional communication. Focus on building strong relationships with retail partners and optimizing production workflows to ensure timely and error-free content delivery.

Location: Must be based in Canada (Remote-first)

Salary: $45,000 - $50,000 CAD

Company

hirify.global partners with major North American retailers to provide a digital shopper consideration platform that helps millions of users make smarter shopping decisions.

What you will do

• Own and execute digital flyer projects by managing the full production lifecycle from asset coordination to live date.
• Communicate daily with external retail contacts to manage process requirements and resolve initial issues.
• Perform rigorous quality checks to ensure all flyer content is error-free and meets retailer specifications.
• Collaborate with senior team members to troubleshoot technical production issues.
• Identify and implement process improvements to increase efficiency and reduce risk for assigned retail accounts.
• Execute operational audit cycles and maintain accurate work-back schedules.

Requirements

• Must be based in Canada.
• 1+ years of experience in project coordination.
• 1+ years of experience in client-facing roles or customer service.
• Strong relationship-building skills and ability to manage day-to-day communications.
• Attention to detail with a focus on quality assurance and data accuracy.
• Ability to manage multiple projects with varying lead times and requirements simultaneously.

Culture & Benefits

• Remote-first work environment.
• Focus on accelerated career growth and professional development.
• Inclusive and collaborative team culture.
• Commitment to fair and transparent compensation.
• Empowerment to work with autonomy and accountability.