Customer Success Manager

TL;DR

Customer Success Manager (EdTech): Managing customer relationships and executing success programs to drive satisfaction and retention with an accent on customer journey optimization and performance analysis. Focus on coordinating cross-functional initiatives and maintaining high-quality engagement standards within a 1-year contract framework.

Location: Must be based in Ontario, Canada

Salary: 63,200 CAD – 88,400 CAD

Company

A global leader in science, education, and publishing dedicated to transforming knowledge into impact for over 200 years.

What you will do

• Execute customer success programs, onboarding initiatives, and engagement activities.
• Monitor customer health metrics and optimize the customer journey.
• Maintain success processes, documentation, and best practices.
• Coordinate outreach programs and relationship-building activities.
• Analyze customer feedback to develop actionable insights.
• Collaborate with sales and account management teams to ensure alignment.

Requirements

• Bachelor’s degree in business, Communications, Marketing, or related field.
• 2-3 years of experience in customer success or account management.
• Proficiency with CRM systems and customer engagement platforms.
• Strong understanding of customer lifecycle management and retention strategies.
• Excellent interpersonal and problem-solving skills.
• Must be authorized to work in Canada.

Culture & Benefits

• Commitment to fair and transparent compensation.
• Meeting-free Friday afternoons for professional development.
• Robust employee programming to foster community and growth.
• Supportive environment focused on health and well-being.
• Opportunities for internal mobility and continual learning.