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Описание вакансии
Текст:
TL;DR
TAM (Cybersecurity): Managing customer success for Mitiga’s Zero-Impact Breach Prevention platform across cloud, SaaS, identity, and AI infrastructure with an accent on onboarding, deployments, integrations, and customer health. Focus on overseeing technical configurations, managing renewals, identifying expansion opportunities, and coordinating with Product, Sales, Investigations, and Engineering.
Location: United States
Salary: $140,000–$185,000 USD base annually, plus variable compensation, bonus, equity grants, and benefits.
Company
Mitiga provides Zero-Impact Breach Prevention through Agentic Runtime Security for cloud, SaaS, identity, and AI infrastructure.
What you will do
- Manage customer onboarding, enablement, and ongoing relationship success.
- Oversee deployments, integrations, and product configurations.
- Monitor customer health and usage patterns to identify risks proactively.
- Manage renewals and identify expansion opportunities.
- Collaborate with Product, Sales, Investigations, and Engineering.
Requirements
- 5+ years of experience in Customer Success, Account Management, or hybrid technical roles.
- Experience in cybersecurity or SaaS companies.
- Experience working with financial services institutions.
- Technical fluency in deployments, integrations, and product configurations; hands-on work is not required.
- Experience managing renewals and identifying expansion opportunities.
- Strong customer-facing, analytical, strategic, and cross-functional collaboration skills.
Culture & Benefits
- Health insurance covering medical, dental, and vision care.
- 401(k) plan with employer match.
- Unlimited paid time off.
- Cell phone charge reimbursement.
- Top-of-the-line equipment.
- Variable compensation, bonus, and equity grants.
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