Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Managing the end-to-end customer journey for the Agentic Runtime Security platform with an accent on technical enablement, adoption, and retention. Focus on leading strategic QBRs, overseeing technical implementations, and driving ROI for enterprise security teams.

Location: United States

Salary: $140,000 – $170,000

Company

Mitiga provides Agentic Runtime Security for modern infrastructure, including cloud, SaaS, identity, and AI, to deliver Zero-Impact Breach Prevention.

What you will do

• Own the full customer lifecycle from onboarding through renewal, acting as the primary point of contact.
• Lead technical enablement and coordinate the implementation and integration of the CDR platform.
• Develop and execute success plans with defined KPIs to align platform capabilities with customer goals.
• Conduct Quarterly Business Reviews (QBRs) to present usage trends and product value.
• Manage commercial accountability for renewals and identify expansion/upsell opportunities.
• Collaborate with product and engineering teams to relay customer feedback for roadmap prioritization.

Requirements

• Must be based in the United States
• 5+ years of experience in Customer Success or Account Management within cybersecurity or SaaS.
• Ability to oversee deployments, integrations, and product configurations.
• Proven track record of managing renewals and driving account expansion.
• Experience analyzing customer health and usage patterns to proactively mitigate risk.
• Proficiency with AI tools (e.g., Claude Code, Cursor, GitHub Copilot) to accelerate workflows.

Culture & Benefits

• Comprehensive health insurance (medical, dental, vision).
• 401k plan with company match.
• Unlimited PTO.
• Cell phone reimbursement and top-of-the-line equipment.
• Equity grants and commission opportunities.