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Senior Technical Account Manager (Cybersecurity)
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Описание вакансии
Senior Technical Account Manager
Company
Ping Identity Corporation
Conditions
5 days ago Salary: 155K - 180K
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage high-spend global accounts and guide multi-product integrations in multi-vendor environments. You will identify operational risks, coordinate mitigations, optimize delivery, advocate for customers, support AI-tool testing, mentor peers, lead efficiency programs, and influence product and engineering teams.
Requirements
- At least 7 years of enterprise customer-facing experience in technical account management, customer success, sales engineering, or professional services
- Experience managing global, highly complex enterprise accounts
- Knowledge of cybersecurity, Zero Trust architectures, secure cloud deployments, and identity integration
- Experience using AI productivity tools for operational efficiency, troubleshooting, and customer reporting
- Expertise in identity management, access management, and federation in multi-vendor ecosystems
- Ability to translate business requirements into technical strategies for executive audiences
- Mentorship and leadership skills
- Ability to manage sensitive, high-pressure escalations
Responsibilities
- Manage complex, high-spend global accounts
- Consult on multi-product strategies and multi-vendor integrations
- Identify operational risks and coordinate cross-functional mitigation
- Optimize delivery frameworks and operational readiness
- Advocate for customer needs while balancing the product roadmap
- Support development and testing of AI-driven tools
- Lead and mentor peers during critical escalations
- Develop training content and remove blockers for peers
- Lead programs that improve efficiency, consistency, and technical readiness
- Influence Engineering and Product teams to improve customer experience
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives
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