Hardware Operations Lead (Baseball)

TL;DR

Hardware Operations Lead (Baseball): Lead onsite hardware installation support, maintenance, troubleshooting, repair, and readiness across Hawk-Eye and KinaTrax Baseball systems with an accent on advanced diagnostics, incident recovery, and safe handover into live operations. Focus on coordinating engineers during installs, coaching junior staff, and combining remote diagnostics with complex field execution.

Location: Atlanta, GA; extensive travel across venues

Salary: $75,000 base annually

Company

hirify.global delivers hardware and operations support for sports technology systems.

What you will do

• Lead complex hardware installations, maintenance visits, and repairs; coordinate Hardware Operations Engineers on-site.
• Mentor and coach engineers through onsite hardware tasks, troubleshooting logic, QA checks, kit preparation, and escalation handling.
• Own hardware health checks and system readiness across cameras, compute hardware, networking equipment, power, and cabling; validate readiness before live handover.
• Manage complex onsite incidents by determining recovery paths, coordinating RMAs and spares, and escalating to Systems Engineering or TechOps when needed.
• Collaborate with Project Managers to meet installation timelines and provide field feedback to improve hardware standards.
• Provide remote troubleshooting when not at venues, including reviewing field evidence and recommending travel/no-travel decisions.

Requirements

• Location & travel: Based in Atlanta, GA and ready to travel extensively (approximately 50% during season; up to 80% during install season).
• 3+ years in hardware field service, technical implementation, broadcast technology, sports tech, or a similar environment.
• Strong troubleshooting expertise across camera systems, servers/compute hardware, networking equipment, power systems, and cabling.
• Proven ability to lead onsite technical work with limited supervision and coordinate small teams.
• Experience with remote diagnostics, logs, and monitoring tools, plus strong documentation discipline for clean handover.
• Experience working in high-stakes broadcast and live-event stadium environments (e.g., MLB/MiLB/NCAA) and familiarity with rack rooms and structured cabling.

Culture & Benefits

• Comprehensive healthcare coverage (medical, dental, and vision).
• Paid vacation time.
• 80 hours of accrued paid sick leave annually.
• Collaborative, high-performance culture focused on trust, passion, and innovation.