Associate Director, Product Experience (UX)

TL;DR

Associate Director, Product Experience (UX): Drive optimization and evolution of digital product experiences across the end-to-end user journey with an accent on UX strategy, analytics-driven experimentation, and personalization. Focus on designing measurable improvements for landing pages, application journeys, and engagement touchpoints while ensuring accessibility and user-centered quality.

Company

hirify.global lists this role on behalf of a partner company.

What you will do

• Own optimization, testing, and quality assurance of core digital experiences (landing pages, application journeys, engagement tools).
• Identify experience gaps and improvement opportunities aligned with UX standards and user-centered principles.
• Develop and execute A/B testing strategies, defining hypotheses, variations, and success criteria.
• Analyze end-to-end user journeys across digital platforms, CRM channels, and engagement touchpoints to remove friction and prioritize improvements.
• Develop and support personalization opportunities and pilots based on user behavior, intent signals, lifecycle stages, and engagement data.
• Use analytics, dashboards, and performance reporting to define KPIs and recommend prioritized actions; support AI-driven initiatives with user-centered, measurable experiences.

Requirements

• Location: Must be based in the United States.
• 7+ years of experience in digital experience, product strategy, personalization, UX, or innovation-focused roles.
• Proven ability to shape user-facing products and end-to-end journeys beyond basic optimization.
• Experience collaborating with CRM and marketing automation teams (including familiarity with Salesforce and lifecycle journey management).
• Strong understanding of segmentation, user signals, behavioral data, and personalization strategies; ability to define KPIs and translate insights into recommendations.
• Knowledge of accessibility standards (including WCAG), responsive design principles, and experimentation/continuous improvement methodologies.

Culture & Benefits

• Remote work opportunity available across the United States, with occasional travel up to 10%.
• Medical, dental, and vision insurance options.
• Retirement savings benefits and additional financial wellness programs.
• Paid time off and employee support programs.
• Flexible work environment focused on work-life balance and professional growth.

Hiring process

• AI-powered matching reviews applications against core requirements and shares the shortlist with the hiring company.
• Hiring company manages final interviews and assessments.

Location: United States (Remote)

Salary: $78,496–$105,974 per year