Lead UX Designer (Fintech)

TL;DR

Lead UX Designer (Fintech): Leading a design team to shape and implement experience strategy for a core product area with an accent on aligning customer needs with business and engineering priorities. Focus on mentoring designers, influencing product roadmaps, and driving strategic design decisions within a large-scale financial environment.

Location: Must be based in or able to commute to Edinburgh. Work style is hybrid, requiring at least two days per week (40%) at the office.

Salary: £78,098 – £91,880

Company

A major UK financial institution transforming its digital services and technology infrastructure to serve 28 million customers.

What you will do

• Lead and mentor a multi-disciplinary design team to support decision-making and delivery.
• Shape and implement experience strategy for a core product area.
• Collaborate with service designers to influence product roadmaps and strategy.
• Engage with leadership to align design objectives with business outcomes.
• Provide clear rationale for design decisions to internal stakeholders and development teams.
• Deeply analyze customer needs, problems, and expectations to inform design solutions.

Requirements

• Minimum 8 years of demonstrable experience in User Experience or Interaction Design.
• Proven experience in leading and inspiring design teams.
• Strong strategic vision aligned with business goals.
• Exceptional communication and negotiation skills.
• Ability to work in a hybrid model in Edinburgh.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 30 days of holiday plus bank holidays.
• Flexible benefits package including discounted shopping.
• Comprehensive wellbeing initiatives and parental leave policies.