Senior Product Manager

TL;DR

Senior Product Manager (Client Experience): Own the client portal and marketplace end to end, driving product vision, strategy, and outcomes with an accent on continuous discovery, AI-assisted prototyping, and evidence-led roadmap decisions. Focus on improving client experience as a market differentiator while strengthening relationships, retention, and margins through cross-organisation delivery.

Location: Birmingham, United Kingdom

Company

hirify.global delivers assurance and certification services and operates client-facing digital platforms.

What you will do

• Own product vision, strategy, and outcomes for the client portal and marketplace, positioning the platforms as a differentiator.
• Set and maintain a prioritised roadmap balancing new experiences, improvements, and technical health.
• Run continuous discovery using client insight, NPS, complaints, and usage data to test ideas early and guide the roadmap.
• Lead the Client Experience squad across product, design, analysis, engineering, delivery, and embedded DevOps and QA to deliver high-quality experiences.
• Use AI tools to accelerate research, synthesis, prototyping, and to improve the client experience where it adds real value.
• Drive wider operational and process improvements across the organisation to reduce friction and support cost-to-serve and pricing understanding.

Requirements

• Substantial experience owning a digital product or client experience end to end, focused on outcomes for both clients and the business.
• Strong client and experience focus with an instinct for what creates an excellent client experience and market differentiation.
• Hands-on AI fluency for research, prototyping, and working with AI-assisted engineering to ship quickly.
• Strong continuous discovery practice, using research and data to shape and validate the roadmap.
• Proven roadmap ownership and prioritisation, sequencing work around dependencies to maximise value.
• Commercial awareness of pricing, cost-to-serve, and how product decisions impact revenue, margin, and retention.

Culture & Benefits

• Outcome-focused product leadership with emphasis on client value and business impact.
• AI-enabled ways of working to prototype and test ideas at pace.
• Cross-organisation collaboration to improve the end-to-end client journey beyond the platforms.
• Squad autonomy to decide how to achieve shared outcomes while maintaining a sustainable delivery flow.