Customer Success

Location: On-site in The Hague, Zuid-Holland, Netherlands

Salary: €3,000–€4,000 gross per month based on a 40-hour week, plus a performance-based bonus.

Company

Workforce management software used by millions of employees and organizations in more than 20 countries, including bakeries, hotels, and retail chains.

What you will do

• Handle inbound commercial requests and identify opportunities to expand client relationships.
• Run campaigns around specific product features to increase adoption and upsell higher packages.
• Manage renewals for clients in your portfolio.
• Build and grow a portfolio of clients over time.
• Qualify new-business leads and route them to the appropriate person.
• Collaborate with customer success, support, sales, and other teams.

Requirements

• 0–2 years of experience in a commercial, sales, or customer-facing role.
• Experience with Salesforce or the ability to learn new systems quickly.
• Comfort communicating by phone and managing an inbox.
• Affinity for IT and the ability to understand new software products quickly.
• Commercially driven, proactive, and able to follow opportunities through.
• Fluent Dutch and English required.

Nice to have

• German, French, or Spanish language skills.

Culture & Benefits

• Fast-paced, customer-focused environment with short communication lines and limited unnecessary meetings.
• Personal development budget.
• 25 vacation days plus a day off for your birthday.
• Solid pension plan and 8% holiday allowance.
• Option to buy or sell vacation days, plus travel allowance and work-from-home compensation.
• In-house lunch, social events and trips, gym membership, and regular chair massages.

Hiring process

• No cover letter is required; application questions will be sent after applying.