Customer Experience Manager

TL;DR

Customer Experience Manager (MedTech): Ensuring the satisfaction and happiness of nursing and allied travel clinicians by resolving complex issues and improving internal processes. Focus on directing communication, coaching team members, and building rapport across departments to maintain high service standards.

Location: Must be based in the US. The role can be performed remotely or in the San Diego office, with a requirement to work PST hours.

Salary: $65,000 – $75,000 annually.

Company

hirify.global is a rapidly growing $8+ billion workforce solutions provider in the healthcare industry, delivering tech-enabled services and marketplaces for healthcare talent.

What you will do

• Address healthcare worker concerns regarding work environment and experience via phone and email.
• Manage escalated issues by evaluating problems and developing solution-oriented plans.
• Coordinate with internal departments to implement action plans and resolve clinician concerns.
• Collaborate with HR, legal, and clinical teams to conduct issue investigations.
• Coach internal team members on customer service expectations and best practices.
• Develop a deep understanding of internal processes to set accurate resolution expectations.

Requirements

• Bachelor’s degree required.
• At least 1 year of direct customer service experience.
• At least 1 year of team lead or managerial experience.
• High sense of urgency and ability to prioritize effectively.
• Excellent listening and conversational skills.
• Must be available to work PST hours.

Culture & Benefits

• Free premium medical, dental, life, and vision insurance.
• Generous 401(k) match.
• Unlimited DTO (Discretionary Time Off).
• Daily virtual wellness classes including yoga, meditation, and boot camp.
• High-energy, low-bureaucracy culture with frequent team-building activities.