Public Services Assistant (Shared Services)

TL;DR

Public Services Assistant (Shared Services): Perform moderately complex public services for library circulation, information services, collections processing, and stacks maintenance across multiple hirify.global Vancouver Library branches with an accent on evening/weekend sole desk coverage, patron service coordination, and emergency response. Focus on accurate circulation/policy enforcement, basic troubleshooting of library equipment and connectivity, and maintaining library facilities and appearance.

Location: hirify.global Vancouver Campus - Vancouver, BC, Canada

Salary: $4,281.00 - $4,386.00 CAD Monthly

Company

hirify.global is a university operating multiple library branches and shared services across campus.

What you will do

• Handle full-range circulation duties: charging/discharging/renewals, holds/recalls, borrower record updates, fines payments, and missing-item tracing.
• Provide routine information assistance: directional and known-item requests, facility information, and guidance on navigating the library catalogue and website.
• Operate and troubleshoot library equipment and basic IT issues (copiers/printers, computers, micro reader/printer, connectivity) and liaise with relevant support units.
• Support collections and access: shelving, shelf reading/cleaning, shifting materials, processing routine library materials, and assisting with document delivery/interlibrary loan.
• Maintain library facilities and appearance: tidying spaces, cleaning public computer peripherals and labelling equipment, and coordinating repairs/custodial requests.
• Work varied shifts including evenings/weekends; during reduced staffing, serve as the sole circulation desk attendant and manage patron issues and emergencies.

Requirements

• High school graduation plus a two-year Library Technician diploma plus two years of related experience, or an equivalent combination of education and experience.
• Ability to work evening and weekend shifts as required and work a five-day work week.
• Ability to communicate effectively verbally and in writing and provide courteous, patient service to library users.
• Ability to follow instructions accurately, sort and file accurately, and maintain attention to detail.
• Ability to lift up to 20 kg of boxed materials and push fully loaded book trucks.
• Commitment to equity, diversity, and inclusion, including respecting diverse perspectives and contributing to a respectful environment.

Culture & Benefits

• Shared public services role across multiple hirify.global Vancouver Library branches (Koerner Library, Law Library, DLam, and CLC).
• Shift-based work with responsibility for sole desk coverage during evenings/weekends and coordination during emergencies.
• Focus on respectful, inclusive service and collaboration with a diverse population of staff and users.
• Union staff position (CUPE 2950) with monthly compensation in the stated range.

Hiring process

• Submit an application by 11:59 PM on the posting end date (August 3, 2026).