Senior Manager, IAG, Quality and Disability (Education)

TL;DR

Senior Manager, IAG, Quality and Disability (Education): Leading the operational management and quality assurance of Information, Advice and Guidance (IAG) and disability support services for students in Ireland with an accent on continuous improvement and inclusive support. Focus on managing a team of educational advisers, implementing quality frameworks, and ensuring compliance with service standards for diverse student groups.

Location: Hybrid (Belfast, UK). Expected attendance in the Belfast office is required, typically two days per week.

Salary: £47,389 to £56,535

Company

hirify.global is a leading distance learning institution dedicated to providing flexible, open, and inclusive education to students worldwide.

What you will do

• Lead the operational management, quality assurance, and continuous development of the IAG service for students in Ireland.
• Manage, coach, and develop a team of Educational Advisers and Disability Support staff.
• Develop and implement quality monitoring frameworks and processes to ensure service standards and KPIs are met.
• Oversee high-quality support and DSA processes for students with disabilities in Northern Ireland.
• Collaborate with national offices and faculties to ensure the specific needs of Irish students are supported.
• Support the overall leadership of the OU in Ireland, managing location-wide issues and deputising for senior leadership when necessary.

Requirements

• Degree, professional qualification, or equivalent skills and experience.
• Substantial experience in providing or managing IAG (equivalent to NVQ Level 4).
• Significant experience leading and performance managing teams in a customer or student service environment.
• Proven experience in staff recruitment, selection, and professional development.
• Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders.
• Must be able to work from the Belfast office (approx. 2 days per week).

Nice to have

• Experience with data-informed, evidence-led practice and gaining insights from quantitative/qualitative data.
• Specialism in supporting students with disabilities.
• Experience deputising for senior management.

Culture & Benefits

• Openness to flexible working arrangements, including job shares, part-time, or compressed hours.
• Commitment to a great work-life balance.
• Comprehensive range of corporate staff benefits.
• Inclusive culture focused on equality, diversity, and continuous learning.