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Описание вакансии
TL;DR
Client Support Manager (EdTech): Providing high-quality consultations and support to customers from Israel with an accent on maintaining fast response times and managing client history in CRM. Focus on effective communication with international teachers and ensuring excellent service standards for an online language school.
Location: Remote (Global)
Company
Novakid is an advanced online English language school for children aged 4-12, utilizing a curriculum aligned with European CEFR standards and a global team of native-speaking teachers.
What you will do
- Communicate with and provide consultations to customers from Israel.
- Process standard customer queries and resolve issues efficiently.
- Maintain client history and interactions within the CRM system.
- Ensure key performance indicators are met, including a first-response time of under 2 minutes.
- Collaborate and interact with teachers in English.
Requirements
- Hebrew: Advanced (C1) or Native proficiency required.
- English: B1 level or higher required.
- Strong organizational and multitasking skills.
- Ability to manage and process large volumes of information.
- Responsibility, attention to detail, and a customer-oriented mindset.
Nice to have
- Knowledge of the Russian language.
- Previous experience working in a language school or educational project.
Culture & Benefits
- Fully remote work environment with a flexible schedule.
- Full-time commitment of at least 40 hours per week.
- Opportunity to work in a fast-growing, promising international EdTech project.
- Young and friendly professional team.
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